Our sales office is based in Newcastle upon Tyne however we do not have a showroom for product viewing. We do offer a 7 day no-quibble moneyback guarantee should you wish to return furniture if not suitable. Please read our terms for further details.
We accept most forms of payment. Credit/debit card payments are submitted through our automated and fully secure PayPal card processing system.
All credit card details are entered within a secure environment and encrypted for safety. Payment collected through our online credit card system are processed via PayPal and confirmation is emailed to you.
Once you have completed your order online the following process will take place:
1 - Your payment is processed. If there is a problem with the card we will contact you.
2 - We send you an email after the purchase to confirm your order. If there are any problems with the details please contact us immediately by return email.
3 - Please refer to the products information for approx delivery times. If your item is out of stock or we can not achieve the delivery times as stated on the product pages we will email you and inform you of the position and when the item is due back in stock for dispatch.
4 - When your item is dispatched we will email you. You can also track your item via the tracking page linked to your initial order email.
5 - You will then be called/contacted by our delivery company within 72 hours of your order being dispatched from us to arrange delivery. Our delivery company will normally delivery to mainland UK within 10 working days, on average but please refer to our delivery page for full details of this as it can take slightly longer.
We believe that our prices are already low, but if you have found exactly the same product for cheaper then please email or call us and we will beat their price.
FREE. We offer free mainland UK delivery on all orders over £300. Orders under £300 add an additional charge of £29.
We are able to deliver outside mainland UK. We can deliver to any address within GB Mainland via our normal courier. Deliveries to: AB, IV, PF, KW, PA, Jersey, Scottish Isles, Southern Ireland, PO (non-mainland) and BT/Northern Ireland are possible via selected couriers that we use, although we do ask for an additional shipping change for these destinations per product. For a quote to your address: - Please email for a quote of the extra delivery charge
Please refer to the individual delivery time indicated on each item in your order and also refer to our terms and conditions. If a product is out of stock and not available for the delivery times quoted you will be contacted and made aware of the delay as soon as possible after placing the order.
Please look next to each product and it will display the approximate delivery time for that item.
Please note we may have stocks available quicker than the suggested despatch date originally quoted, if this is the case we will always despatch as soon as possible. We will always email on despatch to our couriers to warn you that our carriers now have the goods. In any case the carriers will contact you by phone before attempting to delivery the item.
Yes we offer a 7 day money back guarantee provided that you comply with our terms and conditions regarding this.
In the case that you will be issued a refund, it will be processed within 10 working days, however, please allow up to 30 days.
Should you have any requirements for support or service email us and we will reply within 3-6 hours on daily bases.
Full contact details including email can be found in the contact us page
If you are unhappy with any aspect of our service, please email us at email@example.com
We will acknowledge receipt of your complaint within 1 working days and we will do our very best to fix any problem that you may have.
Please read our customer feedback
We accept MasterCard, Visa, Switch / Maestro, and American Express cards as well as personal cheques and bank or building society cheques (all cheques made payable to "Furnishing Homes UK Ltd").
All prices quoted by us include VAT at 20%
When we receive your order we'll order your items from our suppliers (unless they are in stock). Once your goods are available you will be contacted by telephone by our home delivery company to arrange delivery. Parcel deliveries will be delivered within the stated delivery time and will not be booked-in in advance.
Delivery times vary according to the product and the manufacturer. Approximate times are given next to each product description but these may vary from time to time and we will endeavour to notify you as soon as possible of any delays we are made aware of. We use a variety of carriers and furniture suppliers so the items you order may come from more than one place and be delivered separately. If this is the case we will contact you to inform you and, where possible, give you the option of a single delivery date. If you have further questions about your delivery please contact us by clicking here.
We understand that your plans can change and that, if you are having work done in your home, building projects are frequently delayed. If you are unable to take delivery of your order when it is ready, please contact us as soon as possible so that we can make arrangements to delay delivery from the supplier or store your order. We will store your order free of charge.
All deliveries must to be signed for on receipt. Before signing for delivery, please inspect the goods to ensure the packaging and the product are in perfect condition and your property has not been damaged in any way during the delivery process. If necessary, please make sure you detail any problems on the delivery note. This process helps us improve so that you get the best possible service from our delivery contractors.
You can order online simply by clicking the "Add to Cart" button next to the item you wish to purchase (you can always remove the item from your order later) and when you are done shopping click the "Proceed to Checkout" button which takes you to our secure checkout. You may then enter your delivery and billing information and credit card details and submit your order via our secure server.