Welcome to the Furnishing Homes UK website terms and conditions for use. Please read them
through carefully before using the website. They do not affect your statutory rights. Your continued use of
this website constitutes your agreement to be bound by these terms and conditions which shall also govern
all transactions on the website to the exclusion of any other terms and conditions.
Furnishing Homes UK ( "we", or "us") reserves the right to change these terms and
conditions from time to time without notice to you and any changes will take effect on the day they are
posted. Any such changes will be posted on this section of the website and your continued use of the website
constitutes your agreement to be bound by the prevailing terms and conditions. You will be requested to
read and accept these terms and conditions every time you place an order. For this reason we encourage
you to review them whenever you use this website to ensure that you are familiar with the latest terms and
conditions. We also recommend to all our customers to print and retain a copy of the terms and conditions
for future reference.
Before you place an order, if you have any questions relating to these terms and conditions please contact
our Online team by e-mail for further assistance.
A. PURCHASE OF PRODUCTS
B. INTELLECTUAL PROPERTY RIGHTS
D. PRICING POLICY
E. CONTACT US
A. PURCHASE OF PRODUCTS
1. Creating the Contract
1.1 You place an order on the website by selecting an item and following the instructions.
1.2 You will have an opportunity to check and correct any input error in your order up until you click the
Submit Order button.
1.3 After you have submitted your order you will receive an order acknowledgement e-mail from us. Please
note that this e-mail is an acknowledgement and not acceptance of your order.
1.4 If you are paying by credit card, we will authorize your debit or credit card payment. If you are paying by
cheque, we will deposit your cheque on the first working day after we receive it.
1.5 Once payment has been authorised, or your cheque has cleared, and we have determined the availability
of stock we will arrange for the delivery of the goods to you. Acceptance of your order and the creation of
a legally binding contract between us will only occur when we send you a second e-mail which contains the
details of how your goods will be delivered to you.
1.6 We reserve the right to decline all or part of any order for whatsoever reason and should this occur we
will e-mail you with these details.
1.7 It is recommended that you retain all e-mails relating to your order and contract.
1.8 The details of your specific contract are filed by us. Should you want any information regarding your
order you may contact us. (For details see the contact us page of the Website or Part D of these terms and
2.1 If you have chosen to pay by card, once your order is received we will process the payment for your
order by way of the credit or debit card details you have provided. In the event that there is insufficient
stock to satisfy your order you will be informed as soon as possible. A refund will be processed through your
chosen credit or debit card used for the payment of the order.
2.2 If you have chosen to pay by cheque, please send payment in full to the Online office address. We are
unable to accept deposits via this payment method. Once your order is received we will deposit your cheque.
Once the cheque has been cleared for payment, we will begin processing your order. In the event that there
is insufficient stock to satisfy your order you will be informed as soon as possible. A refund will be made by
cheque from us to you.
2.3 If your order contains any item with a lead time of more than 4 weeks and you have opted to pay a 50%
deposit by card, the balance outstanding must be paid in full on the same card before final delivery is made.
As part of the checkout process, you will be requested to confirm that you agree to this. A receipt for the
balance payment will be posted to your billing address. We do not operate a 'cash on delivery' system.
2.4 We will advise you if your payment details cannot be authorized for any reason or if your cheque has
failed to clear. We may then invite you to pay by another method.
2.5 All prices and charges on this website are quoted in UK pounds. The price you pay for your order is that
price which is displayed on the website. Prices include VAT unless otherwise stated but exclude delivery
charges. Delivery charges are calculated as part of the checkout process, based on the proximity of your
delivery address to our nearest distribution centre. If we discover an error in the price of goods you have
ordered we will inform you as soon as possible and give you an option of reconfirming your order at the
correct price, or cancelling the order. If we are unable to contact you we will treat the order as cancelled and
you will receive a full refund.
3. Security and Clearing
3.1 All credit and debit card payments that are made on our website are protected by a secure connection.
This secure connection ensures that your credit and debit card is encrypted prior to it being transferred to
the bank for authorization.
3.2 As an additional security means, no credit or debit card details submitted online are stored directly by us
once your order has been processed.
3.3 If you have authorised us to obtain a second or final payment of your order on your chosen card, we
will use the same secure connection to request these monies to be transferred to the bank for authorization.
Your CV2 number is not retained by our Secure Payment Provider (SSP).
4. Delivery of goods to you
4.1 We will deliver the goods you have ordered to the address you give us for delivery at the time you
place your order. We can only deliver to addresses within mainland England and Wales for the price of our
Standard Delivery Service charge. For the Scottish Mainland and other off shore locations, including the Isle
of Wight, additional charges will apply. Prices are available on application. For the Channel Islands, Isle of
Man, Scottish Islands, Northern Ireland or the Republic of Ireland where we are able to obtain quotations,
again additional charges will apply. Customers in these areas may prefer to appoint their own carriers.
4.2 We aim to deliver your furniture within the times quoted on our website when you place your order.
Where multiple items have been ordered, we will endeavour to deliver them all together by the longest lead-
time quoted, unless a split delivery is requested. This additional service will be subject to a further carriage
charge. If the circumstances of your order change, we will contact you. If, however, it is delayed due to
circumstances beyond our control, then we cannot accept any liability for consequential loss.
4.3 The delivery times quoted on the website are for delivery to postcodes which fall within our normal
delivery areas of 40 miles radius from a store or distribution centre. Should your postcode fall outside our
normal delivery area, delivery times may vary. We will inform you of this when confirming acceptance of
4.4 You will become the owner of the goods (and be liable for the loss or destruction of the goods) at the
time of delivery, provided that we have received payment in full for the goods.
4.5 All deliveries are signed for. If you are out when our delivery team arrives, they will leave a card with a
contact number for you to call them and arrange a delivery at a future date. Please note that there may be
an additional charge for this.
5. Access to the destination room
5.1 Before placing an order, please check that the items of furniture will fit through any passages, stairwells,
landings and doorways on the way to the destination room.
5.2 As part of the checkout process, you will be requested to confirm that you have checked access
5.3 Should you have any concerns over access, then please note them on the comments box on the order
or contact us by e-mail for further assistance.
6. Cooling Off Period (applicable to online orders only.)
6.1 You are entitled to a statutory cooling off period beginning from the date you placed your order online
and ending 7 working days after you received the goods. Certain goods are exempt from this cooling off
period, for example a mattress which has been taken out of its sealed packaging in which it was delivered,
and special order or bespoke items ordered.
6.2 You must inform us in writing during the cooling off period that you are cancelling the contract (e-mails
6.3 If you have not received the goods at the time of cancellation of the contract, and we have not processed
the goods for delivery, we will refund to you all the monies paid by you for the goods in question including
the delivery charges in the same form of payment originally used for the purchase as soon as possible, and
in any event within 30 days of the your cancellation being accepted.
6.4 If you have not received the goods at the time of cancellation of the contract, but we have processed
the goods for delivery, and they are en route, you must not unpack the goods when they are received by
you. You are the owner of the goods once they have been delivered to you and you are liable for their loss or
destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid
by you for the goods in question, excluding the cost of collection of the goods, in the same form of payment
originally used for the purchase, as soon as possible and in any event within 30 days of your cancellation
6.5 If you have received the goods at the time of cancellation of the contract, the goods must be returned
to us as soon as possible (within 30 days). You are the owner of the goods once they have been delivered to you and you are liable for their loss or destruction. The goods must be returned to us as soon as possible. We will refund to you all the monies paid by you for the unwanted goods in question, excluding the original delivery charge, and excluding the cost of collection if that service has been rendered by us. The refund will be in the same form of payment originally used for the purchase as soon as possible, and in any event within 30 days of your order being accepted. Goods will be refunded within 30 days.
6.6 If you do not return the goods to us we shall be entitled to deduct the direct costs of recovering the
goods from the amount to be refunded to you.
7. Damaged or Defective Goods
7.1 Every effort will be made to ensure that the goods you have ordered arrive undamaged and without
7.2 If the goods are found to be either damaged or defective in any way at the time of delivery, you must
e-mail our team immediately. If damage is discovered after delivery, you must contact us within 24 hours of delivery of the goods.
7.3 If the goods are damaged, and we are unable to repair the item to manufacturing standards, we will
send a replacement item upon confirmation that the damaged item has been returned to us.
7.4 If the goods are found to be defective we will replace any defective parts. If you require a refund, all monies paid by you for the goods in question (excluding the delivery charges) will be paid in the same form of payment originally used for the purchase as soon as possible.
7.5 The amount of any refund under the guarantee shall be limited to the original purchase price paid for the
7.6 if you require the products to be returned, there will be a handling fee and administration fee deducted from your refund, this is 10% of the total order amount.
Our guarantee does not extend to non-domestic usage, nor to goods which are taken outside the UK.
8. Cancellation by Us
8.1 We reserve the right not to accept any order request if:
8.1.1 we have insufficient stock to deliver the goods you have ordered;
8.1.2 we do not deliver to your area;
8.1.3 one or more of the goods ordered was incorrectly described or priced on the website;
8.1.4 the payment transaction is not authorized; or
8.1.5 you have not complied with the provisions of paragraph 12 of these terms and conditions.
8.2 If we do cancel your contract we will notify you by e-mail and will refund to you any sum paid by you to
us in respect of the contract as soon as possible, and in any event within 30 days of the cancellation of your
order. We will not be obliged to offer any additional compensation for disappointment suffered.
9. Stock Levels
9.1 As far as reasonably possible all products featured to buy on the website are either in stock and available
at the time of ordering, or are produced to order with the anticipated lead-time published on site
9.2 If any item is out of stock we will notify you and proceed in terms of paragraph 2.1 or 2.2 as appropriate.
10. Unforeseen Circumstances
While every effort is made to meet our customers' demands, cancellations or variations may be necessary as
a result of an Act of God, war, strike, lockout, labour dispute, fire, flood, drought, or other causes beyond our
11. Complaints and Remarks
11.1 If you have a complaint or a particular remark to make please do not hesitate to contact us immediately
by facsimile, telephone or e-mail, the details of which are contained under the "Contact Us" page.
11.2 Any complaint will be dealt with fairly, effectively and confidentially. Your statutory rights as a
consumer are unaffected.
12. Contractual Capacity
12.1 In order to be eligible to enter into a contract with us to purchase goods through the website you
12.1.1 provide the required information including your real name, payment details including your card
address; your delivery address if different from your card address; e-mail address and telephone number;
12.1.2 be over the age of 18.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our
liability to you) the enforceability of any other part of these terms and conditions will not be affected.
These terms and conditions shall be governed by and construed in accordance with English law and you
hereby agree to be subject to the jurisdiction of the Courts of England and Wales. All contracts are concluded
15. Data Protection and Privacy
Information you provide to us remains confidential. We are committed to protecting your privacy. We will
only use the information that we collect about you lawfully and in accordance with the Data Protection
Act 1998. We collect information about you for two reasons: firstly, to process your order and, secondly,
to provide you with the best possible service. You specifically authorise us to transmit information to or
to obtain information about you from third parties (including, but not limited to, your debit or credit card
number), to authenticate your identity, to validate your debit or credit card and to authorise the transaction.
You acknowledge that you consent to the processing of such information. Click here for details of our Privacy
Policy, the terms of which you acknowledge and agree to be bound by. Should you wish to contact us
these terms and conditions).
Information in regards to any purchase remains confidential between Furnishing Homes UK Ltd and the client.
No information should be shared to any third party unless in an agreement with all contracted parties. This is
to protect against the use of any information by a third party.
16. Entire Agreement
16.1 These terms and conditions together with our current website prices, delivery details, contact details
16.2 Nothing said by any salesperson on our behalf should be understood as a variation of these terms and
conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.
16.3 Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation
being untrue or misleading.
B. INTELLECTUAL PROPERTY RIGHTS
The content of this Website is © Furnishing Homes UK Ltd (or its third party licensors). You
acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material
or content supplied as part of the Website shall remain at all times vested in us (or our licensors). You may
not copy, reproduce, change, modify, license, transmit or sell any material or content contained herein and
you are permitted to use this material only as expressly authorised by us (or our licensors).
Furnishing Homes UK Ltd is providing this Website on an "as is" basis and makes no representations
or warranties of any kind, whether express or implied, in relation to this Website, or its contents and
disclaims all such representations and warranties. In addition, Furnishing Homes UK Ltd makes
no representations or warranties about the accuracy, completeness, or suitability for any purpose of the
information on this Website. The information contained in this Website may contain technical inaccuracies
or typographical errors. All liability of Furnishing Homes UK Ltd howsoever arising for any such
inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
Neither Furnishing Homes UK Ltd nor any of its directors, employees or other representatives will be
liable for loss or damage arising out of or in connection with the use of this Website. This is a comprehensive
limitation of liability that applies to all damages of any kind, including (without limitation) compensatory,
direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and
claims of third parties.
Furnishing Homes UK Ltd accepts no liability for any information or content contained in external third
party websites which link to or from this Website.
Notwithstanding the a foregoing, none of these exclusions and limitations are intended to limit any rights
you may have as a consumer under local or other statutory rights which may not be excluded nor in any way
to exclude or limit our liability to you for death or personal injury resulting from our negligence or that of
employees and/or agents.
D. PRICING POLICY
Furnishing Homes UK Ltd follows guidance contained within the Department for Business, Innovation
and Skills Pricing Practices Guide dated November 2010.
Unless otherwise stated 'WAS' price reductions compare to higher prices which have been offered online and
in the majority of our stores between 7th & 30th March 2011.
Products compared against an 'AFTER SALE PRICE'. It is our intention to offer the after sale price for a
minimum of 28 consecutive days within the 3 months following the end of the sale.
Intervening lower prices may apply during the sale event, please ask for details.
Dated 31st March 2011
E. CONTACT US
For any online queries, please refer to the "Contact Us" page.
ALL QUERIES WILL BE ANSWERED WITHIN 24 HOURS
e-mail address: email@example.com